Privacy Policy

When you place an order or contact us, we may collect the following information:

• Full name
• Phone number
• Delivery address
• Email address (if provided)
• Payment information (processed securely via trusted gateways)
• Order history and preferences

We use your information to:

• Process and fulfill your orders
• Send order confirmations and delivery updates via SMS or WhatsApp
• Respond to your queries and provide customer support
• Improve our products and services
• Send promotional offers (only with your consent)

We do not sell, trade, or rent your personal information to third parties. We may share your delivery details with our courier partners (e.g., Pathao, Paperfly, Steadfast) solely for the purpose of fulfilling your order.

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. All digital payment transactions are processed through secure and verified payment gateways.

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some site functionality.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us during business hours: Saturday – Thursday, 10:00 AM – 8:00 PM (BST) via WhatsApp or visit our office in Uttara, Dhaka, Bangladesh.